Shipping policy
All physical products in this collection are sold on a pre-order basis.
Estimated Delivery
Orders are currently expected to reach customers by late September to early October 2026.
As the products will be manufactured after the pre-order period, this is an estimated timeline rather than a guaranteed delivery date. Manufacturing, customs, international freight or other logistics delays may affect the final delivery date.
If there are significant changes to the expected timeline, we will provide updates through our dedicated pre-order tracking page and/or contact affected customers.
Delivery Fees
Shipping is charged per order, not per item:
- Singapore: S$4.90 per order
- Malaysia: S$12.90 per order
- Rest of World: S$29.90 per order
Digital personalised Blue Cat videos do not incur an additional delivery fee.
Tracking Your Pre-Order
After placing your order, you will receive an order number.
You will be able to use this order number on our dedicated pre-order tracking page to check the latest production and delivery status of your order.
Once your physical order has been dispatched, any available courier tracking information will also be provided.
Orders Containing Personalised Videos
If your order includes a personalised Blue Cat video, the video will be produced and delivered digitally before the physical products are shipped, where possible.
The personalised video and physical products are therefore fulfilled separately.
Delivery Address
Please ensure that your delivery address and contact details are correct when placing your order.
If you need to change your delivery address, contact us as soon as possible. We will try to accommodate address changes before fulfilment, but we may not be able to make changes after an order has been handed over to the courier.
Additional delivery charges may apply if an order has to be re-delivered because an incorrect or incomplete address was provided.
International Orders
International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are not included in our delivery fee and are the responsibility of the recipient.
Delivery Issues
If your tracking information shows that your parcel has been delivered but you have not received it, or if there is another delivery issue, please contact us and we will assist where possible.
For damaged, defective or incorrect products, please refer to our Refund Policy.
Contact Us
For delivery enquiries, contact us at:
Email: [email protected]
Please include your order number when contacting us.