Privacy policy

This Privacy Policy explains how we collect, use and protect your personal information when you visit our online store, place an order, contact us or submit information for a personalised Blue Cat video.

Information We Collect

Depending on how you interact with our store, we may collect information including:

  • Your name
  • Email address
  • Telephone number
  • Billing and delivery address
  • Order and transaction details
  • Products purchased
  • Payment-related information processed through our payment providers
  • Communications you send to us
  • Information submitted for personalised Blue Cat videos, such as the buyer’s and recipient’s names, relationship, interests, habits, inside jokes, occasions and other information you voluntarily provide
  • Technical information such as your IP address, device, browser and activity on our website

We recommend that you only provide personalisation information that you are comfortable sharing with us.

How We Use Your Information

We may use your information to:

  • Process and fulfil your orders
  • Arrange delivery
  • Provide order and pre-order status updates
  • Process payments and refunds
  • Create and deliver personalised Blue Cat videos
  • Contact you regarding information required to complete your order
  • Respond to enquiries and provide customer support
  • Prevent fraud and protect our website and customers
  • Comply with applicable legal and regulatory obligations
  • Improve our products, website and customer experience

We will not use personal information submitted specifically for a personalised video for unrelated marketing purposes without your consent.

Personalised Video Information

If you purchase a personalised Blue Cat video, you may provide information relating to another person, such as the recipient’s name, habits, interests or other personal details.

By submitting such information, you confirm that you have the right or permission to provide it to us for the purpose of creating the personalised video.

Please do not submit highly sensitive or unnecessary personal information.

Information provided for video personalisation will only be used as reasonably necessary to produce, revise and deliver the requested video and to handle related customer-service matters.

Sharing of Information

We may share information with service providers where necessary to operate our store and fulfil your order, including providers involved in:

  • Ecommerce and website hosting
  • Payment processing
  • Delivery and logistics
  • Email and customer communications
  • Website analytics
  • IT and cloud services

These providers may process information on our behalf in accordance with their respective terms and privacy practices.

Our online store is powered by Shopify, which processes certain customer information to provide its ecommerce services.

We do not sell your personal information to advertisers.

Payments

Payments are processed through third-party payment providers.

We generally do not receive or store your full credit or debit card details. Payment information is handled by the relevant payment provider in accordance with its own security and privacy practices.

Cookies and Analytics

Our website may use cookies and similar technologies for purposes such as:

  • Keeping the store functioning properly
  • Remembering user preferences
  • Analysing website performance
  • Preventing fraud
  • Understanding how customers use the store

Your browser may allow you to control or disable certain cookies.

Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, accounting, legal and regulatory requirements.

Information used to produce personalised videos may also be retained where reasonably necessary to manage revisions, delivery or disputes.

Security

We take reasonable administrative and technical measures to protect personal information against unauthorised access, use, disclosure, loss or alteration.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Your Personal Information

You may contact us to request access to or correction of personal information that we hold about you, subject to applicable law.

You may also contact us if you have questions about how your information is being used.

Third-Party Links

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices of those third parties, and you should review their respective privacy policies where appropriate.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our operations, services or legal requirements.

The latest version will be published on this website.

Contact Us

For privacy-related questions or requests, contact us at:

Email: [email protected]